Pick lucky's Privacy Policy

Pick lucky (picklucky.app) places the highest importance on its users' privacy. This Privacy Policy has been written in clear, straightforward language with Bangladesh-based users in mind.

By visiting the pick lucky website, creating an account, or using any of our services, you agree to this Privacy Policy. This policy is part of our Terms & Conditions' An integral part.

This Privacy Policy applies to:

• Applies to all users of the pick lucky website and mobile platform
• Applies to all visitors — registered and unregistered
• For individuals who contact pick lucky customer support
• For users participating in any pick lucky promotion

Pick lucky only collects information that is necessary to provide its services. No unnecessary personal data is collected.

Pick lucky collects information through several methods. Each approach is transparent and carried out with the user's knowledge:

Direct Collection:

• Information provided when filling out the registration form
• Documents uploaded during KYC verification
• Information submitted via customer support chat or email
• Information provided when participating in promotions or surveys

Automatic Collection:

• Through cookies and log files during website browsing
• Device and session information during app use
• Automatically from betting and transaction activity

From third parties:

• Transaction confirmation from mobile banking payment gateways (bKash, Nagad, Rocket)
• KYC results from identity verification providers
• Risk score from fraud prevention services

Pick lucky uses your data solely for the purposes listed below — it is never used for anything beyond these:

• Account Management: Registration, login, identity verification, and account security
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction history
• Service Improvement: Analyzing user experience to improve the platform
• Customer support: Resolving your questions and complaints promptly
• Security: Prevention of fraud, money laundering, and unauthorized access
• Legal Obligations: Meeting the requirements of government or regulatory authorities
• Contact: Keeping you informed about important updates, promotions, and offers (with your consent)
• Responsible Gaming: Identifying unusual betting patterns to provide timely assistance

Pick lucky may share your information with third parties in limited, need-based circumstances. Your data is never sold under any conditions.

Data sharing scenarios:

• Payment Partners: bKash, Nagad & Rocket — only the minimum data required to complete transactions
• KYC Service Provider: Government-approved authority for identity verification
• Law Enforcement: When required by legal order or investigation
• Security Provider: Specialist firms for fraud prevention and cyber threat protection
• Technology infrastructure: Hosting and cloud service providers — data is stored in an encrypted state

Pick lucky uses cookies on its website to enhance your browsing experience and keep the platform running smoothly. Cookies are small text files stored in your browser.

Cookie Type:

• Essential Cookies: Required to maintain login sessions and ensure site security — the site cannot function without these
• Functional cookies: To remember your preferences (language, theme)
• Analytics cookies: To understand site traffic and usage (fully anonymised data)
• Security Cookies: For fraud detection and CSRF protection

Cookie Controls:

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of pick lucky to not function properly.

Pick lucky uses industry-standard technology to protect your data. Our security framework is built across multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption
• Database encryption: Stored sensitive data is kept in an encrypted state
• Two-Factor Authentication (2FA): Option for OTP verification when accessing your account
• Regular security audits: Periodic audits by external specialists
• Server firewall: Unauthorised access fully blocked
• Staff training: All pick lucky staff are trained in data privacy
• Incident Response Plan: A process for swift action and user notification in the event of any security incident

Pick lucky does not retain any data longer than necessary. A separate retention period is defined for each type of information:

Once the retention period expires, data is securely deleted or fully anonymised.

You have the following rights regarding your data on pick lucky. Contact our support team to exercise any of these rights:

• Right to Access: You may request to know what information pick lucky holds about you
• Right to rectification: You can request corrections to inaccurate or outdated information
• Right to deletion: You may request that your data be deleted under certain circumstances (unless retention is required by law)
• Right to Restrict Processing: You may request that we stop using your data for any specific purpose
• Right to Data Portability: You can receive a copy of your data in a machine-readable format
• Withdrawing marketing consent: You can opt out of marketing communications at any time

Pick lucky strictly does not provide services to anyone under the age of 18. No data from minors is collected or stored.

• Age verification is carried out at the time of registration
• Age verification is mandatory during the KYC process
• If a minor registers by mistake, their data is deleted immediately
• Parents can report suspicious accounts by emailing support@picklucky.app

Pick lucky may update this Privacy Policy from time to time — due to the addition of new services, legal changes, or security improvements.

• You will be notified by email or SMS before any significant changes take effect
• The "Last Updated" date at the top of the page will always be kept current
• Continued use of pick lucky after any changes will be considered acceptance of the updated policy
• Re-consent may be sought for major changes

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

• Email: support@picklucky.app
• Live Chat: Log in to the platform and click the chat icon
• Time: 24 hours a day, 7 days a week
• Language: Bengali and English